Cookie Policy

Cookies are small text files that are stored on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the site owners. Cookies enable a website to remember your actions and preferences over a period, so you do not have to keep re-entering them whenever you return to the site or browse from one page to another. They can also provide a more personalised experience by remembering your settings and showing you content relevant to your interests.

At RioAce, we use cookies to enhance your gaming experience, understand how you interact with our services, and ensure the security and integrity of our platform. This policy explains what cookies are, how RioAce uses them, and what choices you have regarding their use.

RioAce uses cookies for several purposes, all designed to improve your experience on our platform. These purposes include remembering your preferences, ensuring the security of your account, analysing site performance, and delivering relevant marketing communications. Our use of cookies is always in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

• Authentication: We use cookies to identify you when you log in to RioAce, so we can show you the correct information and account features.
• Security: Cookies help us detect malicious activity and protect your account from unauthorised access.
• Preferences: We use cookies to remember your settings and preferences, such as your preferred language or currency.
• Performance and Analytics: Cookies help us understand how our services are being used, identify areas for improvement, and monitor the effectiveness of our campaigns.
• Advertising: We use cookies to deliver advertisements that are more relevant to you and your interests.

Essential cookies, also known as strictly necessary cookies, are fundamental for the operation of the RioAce website. These cookies are required to enable core functionalities, such as security, network management, and accessibility. Without these cookies, certain services you have requested, like logging into your account or adding funds, cannot be provided. They do not gather any information about you that could be used for marketing or remembering where you have been on the internet.

Examples of essential cookies used by RioAce include those that:

• Allow you to log into secure areas of the website.
• Remember items you have placed in a shopping cart or your progress in a game.
• Ensure the security of your transactions and prevent fraudulent activity.
• Comply with regulatory requirements, such as age verification.

Your consent is not required for these cookies as they are necessary for the website to function.

Analytics cookies collect information about how visitors use the RioAce website. This includes data such as which pages are visited most often, how much time is spent on each page, and if users encounter error messages. This information is aggregated and anonymised, meaning it cannot be used to identify you personally. We use this data to understand and improve the performance and design of our website and services.

For instance, analytics cookies help us to:

• Monitor website traffic and user engagement.
• Identify popular games and features.
• Optimise the user interface for a better experience.
• Troubleshoot technical issues and improve site stability.

By understanding how our users interact with RioAce, we can make informed decisions to enhance our offerings.

Functional cookies allow the RioAce website to remember choices you make and provide enhanced, more personal features. For example, these cookies can remember your username, language preference, or the region you are in. They can also be used to remember changes you have made to text size, fonts, and other customisable parts of web pages. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Functional cookies at RioAce help us to:

• Remember your login details for future visits.
• Store your preferred language and currency settings.
• Provide personalised content based on your past interactions.

These cookies are designed to make your experience with RioAce more convenient and tailored to your preferences.

Marketing and advertising cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. These cookies are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations, such as advertisers.

RioAce uses these cookies to:

• Show you relevant promotions and offers for our games and services.
• Track the performance of our advertising campaigns.
• Understand which marketing channels are most effective.
• Prevent repetitive display of the same advertisements.

This helps us ensure our marketing efforts are efficient and beneficial to our players.

In addition to our own cookies, RioAce also uses various third-party cookies. These are cookies set by a domain other than the one you are visiting. Third-party cookies are often used for cross-site tracking, retargeting, and serving advertisements. They allow third-party providers, such as analytics or advertising companies, to track your browsing activity across different websites. We carefully select our third-party partners to ensure they adhere to high standards of data protection and privacy.

Examples of third-party cookies we use include those from:

• Analytics Providers: To help us understand website usage patterns.
• Advertising Partners: To manage and deliver targeted advertisements.
• Social Media Platforms: For integration with social sharing features.

We do not control the setting of these cookies. You should check the relevant third-party website for more information about their cookie usage.

The duration for which a cookie remains on your device depends on whether it is a "persistent" or "session" cookie.

• Session Cookies: These are temporary cookies that remain on your device only for the duration of your visit to the RioAce website. They are deleted once you close your browser. They are essential for tasks like maintaining your login session.
• Persistent Cookies: These cookies remain on your device for a set period, even after you close your browser. They are activated each time you visit the website that created that particular cookie. Persistent cookies are used to remember your preferences, settings, or for targeted advertising over a longer period.

The exact lifespan of a persistent cookie can vary, ranging from a few hours to several years, depending on its purpose. We ensure that persistent cookies do not store personal data for longer than necessary.

You have the right to decide whether to accept or reject cookies. You can manage your cookie preferences directly through your browser settings. Most web browsers allow you to control cookies through their settings preferences. Please note that if you choose to block or delete cookies, this may impact your experience on RioAce and some features may not function as intended.

To manage cookies, you can typically:

• Accept or reject all cookies: You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set.
• Delete existing cookies: You can remove cookies that are already stored on your device.
• Set preferences for specific websites: Some browsers allow you to specify which websites are allowed to set cookies.

For more detailed information on how to manage cookies, you can consult the 'help' section of your browser or visit resources like www.allaboutcookies.org.

Some web browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites indicating that you do not wish to be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As such, RioAce does not currently respond to DNT browser signals. However, we respect your privacy choices and provide you with the ability to manage your cookie preferences as outlined in the "Managing and Disabling Cookies" section of this policy. We continue to monitor developments in DNT technology and may implement a standard once it is established.

RioAce may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will revise the "Last Updated" date at the top of this policy. We encourage you to review this Cookie Policy periodically to stay informed about how we are using cookies. Your continued use of the RioAce platform after any changes to this policy will constitute your acceptance of such changes.

If you have any questions or concerns about our use of cookies or this Cookie Policy, please do not hesitate to contact us. Our dedicated support team is available to assist you with any inquiries.

You can reach us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 on the RioAce website.
• Postal Address: [Please refer to our Terms and Conditions or Privacy Policy for our registered office address.]

We are committed to protecting your privacy and ensuring transparency in our data practices.