Contact Us

We appreciate your interest in RioAce. This page outlines the best ways to contact us, ensuring your query reaches the right department. Please read through the information carefully to understand what we can and cannot assist with. This will help us provide you with the most efficient response.

As an independent review and affiliate website, RioAce focuses on providing honest assessments and information about online gambling brands. We are committed to transparency and accuracy in our content.

RioAce is an independent website dedicated to reviewing and providing information about online casinos, sportsbooks, and other gambling platforms. We are NOT an online casino operator. We do not host any gambling games, process transactions, or hold player accounts. Our role is to research, evaluate, and present information to help players make informed decisions.

Our content includes detailed reviews, comparisons, guides, and news within the online gambling industry. We operate independently of the brands we review, and our primary goal is to offer objective insights to our audience. We do not have any direct affiliation with the operational aspects of any casino or sportsbook beyond our affiliate partnerships, which are clearly disclosed where applicable.

We are happy to assist with inquiries directly related to the content and operation of the RioAce website. This includes:

• Feedback or suggestions regarding our reviews, articles, or website content.
• Reporting factual inaccuracies or outdated information on RioAce.
• Partnership inquiries, advertising opportunities, or business development proposals.
• Questions about how RioAce operates as an affiliate and review platform.
• General comments about the user experience on our website.

For these types of inquiries, please refer to the contact methods provided on this page. We strive to maintain the accuracy and usefulness of RioAce for all our visitors.

It is crucial to understand that RioAce cannot assist with issues related to specific player accounts, transactions, or gameplay on any online casino or sportsbook. We are not the operator of any gambling site. Therefore, we do not have access to player data, nor can we intervene in disputes between players and operators.

Please do not send us personal account details, transaction IDs, or sensitive information pertaining to your activities on other gambling websites. We cannot process or act upon such information, and for your own data security, you should only share such details directly with the relevant operator's support team.

If you are experiencing problems with your account, deposits, withdrawals, bonus claims, game play, or identity verification (KYC) at an online casino or sportsbook, you MUST contact that specific operator's customer support team directly. RioAce does not have the ability to:

• Access your player account information.
• Process deposits or withdrawals.
• Resolve disputes over winnings or bonus terms.
• Provide technical support for casino games.
• Assist with account closures or self-exclusion requests on operator sites.
• Offer live chat support for any online casino or sportsbook.

Each online gambling brand has its own dedicated customer service channels, including email, live chat, and sometimes telephone support. These are the only parties who can genuinely help you with account-specific matters. We strongly advise you to use the contact methods provided on the operator's official website.

For all legal inquiries pertaining to RioAce, including matters related to our website's operation, compliance, or any other legal concerns, please direct your communication to our legal department. We take all legal matters seriously and will review them in accordance with applicable laws and regulations.

Please send all legal correspondence to: [email protected]

When submitting a legal inquiry, please provide a clear and concise description of the matter, along with any relevant supporting documentation. This will help us to address your inquiry promptly and effectively. Please note that this email is exclusively for legal matters and general support requests will not be processed through this channel.

RioAce respects the intellectual property rights of others. If you believe that any content on our website infringes upon your copyright or intellectual property, please submit a formal DMCA (Digital Millennium Copyright Act) takedown notice or a copyright infringement claim to us. We are committed to promptly investigating and addressing valid claims of copyright infringement.

Please send all DMCA and copyright-related notices to: [email protected]

Your notice should include the following information:

• Identification of the copyrighted work claimed to have been infringed.
• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material.
• Your contact information, including your name, address, telephone number, and email address.
• A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
• A physical or electronic signature of the copyright owner or a person authorized to act on their behalf.

We will review all valid DMCA and copyright notices and take appropriate action in accordance with applicable law.

RioAce is a strong advocate for responsible gambling. While we do not operate any gambling platforms, we believe in providing information and support for those who may need it. If you or someone you know is struggling with gambling, we encourage you to seek help from dedicated organizations. Our website may feature links to responsible gambling resources, but we cannot provide direct counseling or intervention.

For immediate support, please contact national or regional helplines and support groups. These organizations offer confidential assistance and resources to help manage gambling habits. Remember, gambling should always be for entertainment, and it is important to play responsibly.

We aim to respond to all legitimate inquiries within a reasonable timeframe. Our typical response time for general website feedback, partnership queries, and content-related questions is between 2-3 business days. For legal inquiries and DMCA notices, we prioritize these communications and strive for a more expedited response, usually within 1-2 business days.

Please understand that inquiries sent to the incorrect department or those seeking assistance with operator-specific account issues will not receive a response from RioAce, as we are unable to help with such matters. We appreciate your patience and cooperation in helping us manage our communications effectively.